Newlink Care Services is an independent training and consultancy company based in Woolwich Arsenal, South East London. Newlink Care Services was founded to provide a high quality level of training services in order to help individuals and organisations to meet their full potential through further education. Our policy is to deliver training programmes that are well-structured in order to ensure that the centre can meet its aim, which is to provide highly efficient training and consultancy services in a cost effective, timely and professional manner with the aim of adding value to the service users.
Changes to the policy
Newlink Care Services will only use information when it is needed and for strictly business reasons only. We rely on the information that we collected and given us to us by our users in order to provide the services that they have requested, whilst following the lawful processes of dealing with data. We will always ask for consent seeking new information and this information will then be stored appropriately and safely.
We will only ever ask for the information that we need and will always make it clear how information that we have on our users has been retrieved. The purpose for which we retrieve the information will be the only reason that we use that information unless our service users have given permission for it to be used elsewhere in
Our records will remain up to date and any changes that we are informed of in relation to data of our users will be updated and changed accordingly. We will also regularly review the information that we have for our users and request updates to confirm that we have the correct and current information.
We will always ensure that information is disposed of correctly if need be, and have a team of staff that are trained on the importance of Data Protection and receive regular training in order to ensure that they are aware of any policy changes that may affect the way that they deliver our services and will always ensure that they are aware of the consequences of not following Data Protection Policies.
We will observe your rights under applicable privacy and data protection laws and will ensure that queries relating to privacy issues are dealt with promptly and
If you do not agree to our processing of your data in the manner outlined in the Policy, please do not submit any personal data to us.
Information we hold about you Newlink Care Services will collect data both for and about our service users for the purpose of delivery the services that are offered by the centre.
Our processing of sensitive / Special category data is carried only with your explicit prior consent with appropriate safeguards and on condition that this data is not disclosed outside that body without your explicit consent to do so.
Information you give us
How we will use your data:
• To provide our training and consultancy services to you.
• To assess data about you against placements which we judge may be suitable for you in relation to your ongoing course with us.
• To allow you to participate in the services that we provide
• To allow you to participate in interactive features of our service when you choose to do so
• To market our full range of training and consultancy services to you
• To improve our customer service and to make our services more valuable to you
• To answer your questions and enquiries and deal with problems that may arise
• To use your information on an anonymised basis to monitor compliance with our equal opportunities policy
• To ensure full benefit of the services and resources that we provide
Disclosure of your personal data
We may disclose your personal data:
To third parties, regulatory or law enforcement agencies if we believe in good faith that we are required by law to disclose it in connection with the detection of crime, the collection of taxes or duties, in order to comply with any applicable law or order of a court of competent jurisdiction, or in connection with legal proceedings to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company, when we have a legal obligation to do so, to our third party suppliers in connection with the services we provide to you.
Security and safe storage of your personal information
Once we have received your information, we will use appropriate procedures and security features to try to prevent unauthorised access and will ensure that all staff
members within the centre are aware of how to do this.
Information supplied by you to us, or that we collect about you, may be transferred, and stored by our staff members for the purpose of providing services to you.. We will use appropriate safeguards when transferring your data.
We may monitor the use and content of emails, calls and secure messages sent from and received by us so that we can identify and take legal action against unlawful or improper use of our systems, training and quality control purposes or dispute resolution.
Who has access to your information?
We will not share your information with third parties that are not relevant to the services that we provide. However, we may be liable to pass on information depending on the circumstances, such as detecting crime (see page above).
Your rights in respect of the data we hold
Under GDPR legislation effective from May 25th 2018, the following rights are relevant to your dealings with Newlink Care Services and relate to the you having rights under the following 5 areas relating to your personal data:
The right of access
The right to rectification
The right to erase
The right to restrict processing The right to object
The right of access
The right to rectification
You are entitled to have personal data rectified if it is inaccurate or incomplete.
If the personal data has been disclosed to third parties where relevant, we will inform them of the rectification where possible.
We will inform you about the third parties to whom the data has been disclosed where appropriate.
We will respond to a request for rectification within one month. Where requests are complex we will respond within two months.
The right of erasure
The right of erasure is also known as ‘the right to be forgotten’. You can request the deletion or removal of personal data in specific circumstances. The right to erasure does not provide an absolute ‘right to be forgotten’. You have a right to have personal data erased:
- Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/ processed.
- When you withdraw consent.
- When you object to the processing and there is no overriding legitimate interest for continuing the processing.
- The personal data was unlawfully processed (i.e. otherwise in breach of the GDPR). The personal data has to be erased in order to comply with a legal obligation.
- The personal data is processed in relation to the offer of information society services to a child.
- We will review any request for erasure on a case by case basis.
The right to restrict processing
You have a right to restrict processing of your personal data. When processing is restricted, we can store the personal data, but not further process it. We will keep just enough information about you to ensure that the restriction is respected in future.
If we have disclosed the personal data in question to third parties, we will inform them about the restriction on the processing of the personal data, unless it is impossible or involves disproportionate effort to do so.
If we decide to lift a restriction on processing, we will inform you.
The right to object
You have the right to object to us processing your personal data where the processing is:
Based on legitimate interests of the business; for purposes of scientific/historical research and statistics.
Where we process personal data for our organisation’s legitimate interests, you can object to this.
We will stop processing the personal data until we can demonstrate;
compelling legitimate grounds for the processing; which override your interests, rights and freedoms; the processing is for the establishment, exercise or defence of legal claims.
We use a combination of legitimate interest and consent when collecting your data dependent on the data collection scenario and the extent of data and level of sensitivity of the data that you share with us.
Our data collection is always in line with the provision of the services that Newlink Care Services provides. When using the resources and services that are available your rights to tailor your preferences in terms of the channels through which you receive service based messages or in opting out of receiving contact from the centre.
Where using consent as the basis for processing special category data you should be aware that opting out or not providing consent may compromise your ability to use our service fully.
How long will you hold my information for?
We will hold your information for as long as is necessary to comply with our statutory and contractual obligations and in accordance with our legitimate interests as a data controller and in line with our data retention policy.